Privacy Policy - Ceramkore

Privacy Policy

Ceramkore Online Privacy Statement (“OPS”)

Effective June 2015

At CERAMKORE, we pride ourselves on keeping your personal information in strict confidence as that is a cornerstone of our business and an integral part of our commitment to service excellence with your needs at the forefront. This OPS or online privacy statement provides you with the requisite detail about we  explains how we collect, use, share and protect personal information collected through your online activities including through the use of any CERAMKORE website, communications or other online or electronic technologies such as e-mail and mobile applications. It is consistent with our CERAMKORE privacy principles and is in addition to our internal privacy policy and the terms of your agreements with us.

In this Online Privacy Statement or OPS:

“CERAMKORE”, “we”, “our” and “us” means collectively CERAMKORE and its affiliates that offer our products and services.

Personal information” or “information” means information about an identifiable individual such as name, email or user identifications. 

What We Collect and How We Collect It

The type of personal information we collect will depend on various factors including your online activities with our company. We may collect information in the following ways:

Information you provide us, through your online activities such as CERAMKORE online purchases or information that you have inputted into our online tools or calculators. This may include information such as name, email address, user IDs, passwords or service preferences (e.g., language).

If you communicate with us online or by email or text message, we may collect information contained in that communication, such as your email address or mobile telephone number.

Information that your web browser may provide us, such as the type of web browser you use (e.g., Explorer, Chrome, Safari or Firefox) or the address of the website you came from.

Information that your device may provide us, such as device details (e.g., mobile, tablet), or your IP address (a number that is automatically assigned to your computer or device when you browse the Internet and from which the general geographical location of the device can be derived).

Information obtained using web technologies, such as cookies and web beacons. Please see the Web Technologies section below for further information



How We Use Information

We may use information for the following purposes to:

provide you with our online products, services and support;

communicate with you, including providing alerts that you have requested;

personalize your user experience including offering you personalized marketing and offers; 

better understand your interest in our products;

evaluate the effectiveness of our websites, communications, marketing, or offers and promotions;

measure website usage and improve functionality; and

enhance online security including preventing and detecting security threats and criminal activities

Using third party cookies, CERAMKORE may market its products, services or community initiatives on another company’s website (e.g., remarketing). In some cases, the content of this marketing may be based on information we know about you, such as your browsing behavior on CERAMKORE website or sites that feature CERAMKORE products; however, as part of this marketing, we do not share such personal information with third parties. If you access one of these marketing ads, we may also track the response rate and the website activity associated with each marketing. The response rate data is used to help us plan future online marketing campaigns.

CERAMKORE may from time-to-time offer mobile applications or services that use location information. If you choose to use such make such purchases, CERAMKORE may, if your location-aware device settings allow us, collect information about your location to provide you with the applications or services you request.

We may also use location information to personalize your user experience including through website content, marketing, or offers for products and services. For example, we may use general geographical location derived from your IP address (e.g., city and country) to customize CERAMKORE website pages for you. We do this as an explicit benefit to you.

Protecting Your Personal Information

Protecting the security of your personal information and the financial transactions you conduct online is of utmost importance to us and for you. We use multiple layers of protection when you access any of our online products or services, such as CERAMKORE payment options, including:

Web browser encryption: all browsers supported by CERAMKORE online services offer industry standard encryption. This provides a high level of protection for transmitting confidential data over the Internet.

Firewalls: we have secure firewalls designed to prevent unauthorized access to our systems.

Monitoring: we monitor activity on CERAMKORE online services to enhance security and to protect your personal information.

CERAMKORE websites may contain links to non-CERAMKORE websites. CERAMKORE is not responsible for the information and privacy practices of these third party websites. We recommend that you read any such third party website’s privacy policy to learn about its information and privacy practices before you provide any personal information.

Web technologies

CERAMKORE uses various web technologies, including web beacons and cookies.

Web beacons are tiny graphic images we may place on our website pages or in our emails. They may be used to measure such things as response rates to our communications and to help us to improve our web pages and promotions.

A cookie is a small file created by a web browser on your computer when you visit a website or a particular page on a website. Cookies collect and store information based upon browsing patterns or information you provide. CERAMKORE uses the following types of cookies on its websites:

Session cookies are used during a single website visit and are automatically deleted from your computer when you leave the site. Session cookies perform several critical functions on CERAMKORE websites. For example, they protect your security while you are using CERAMKORE shopping by ensuring that your session is secure while you are signed on. They are also used to ensure that you do not pay for the same item during a single shopping session.

Persistent cookies are used to track website activity over a longer period and remain on your computer until either you choose to delete them or they expire. They are used for a number of purposes on CERAMKORE websites. For example, persistent cookies are used:

To save your CERAMKORE personal preferences, you must allow persistent cookies if you want your browser to remember such things as your card number, your language preference or your default home page each time you sign on to CERAMKORE

To collect information about how visitors use our websites (e.g., use of our online tools and services such as retirement calculators) including browsing behaviour. For example, we may measure and track CERAMKORE webpages viewed or how you came to our websites (e.g., which CERAMKORE online marketing ad you clicked on, the address of the website that you came from, or keywords you searched to find our website).

We may use this information to improve our service, provide a better experience for visitors to our websites, and deliver online personalized marketing and offers.

Flash cookies or “locally shared objects” are generally used to employ flash or multi-media technology (e.g., video). Software applications may create Flash cookies to store configuration information on your computer so that you may view rich media, such as Flash enabled videos, on CERAMKORE websites. Certain CERAMKORE online tools, such as mortgage calculators, use Flash cookies to retain information inputted by you (e.g., mortgage amount, interest rate), so that you do not need to re-enter this information the next time you use the tool.

Third Party Cookies are cookies of third parties that CERAMKORE has permitted to be created when you visit a CERAMKORE website and are used by CERAMKORE for the purposes of CERAMKORE marketing on other companies’ websites or to track the effectiveness of such marketing.


Your Privacy Choices


CERAMKORE shopping cannot be used without session cookies enabled in your web browser. Session cookies are also used for added security and convenience when shopping on our website.

Depending on the web browser you use, you may be able to configure it to accept session cookies but disable persistent cookies (with the exception of Flash cookies). If you do this, you will still be able to use CERAMKORE websites, however your browser will not remember your personal preferences (e.g., language preference) when you return to the site. Please check your browser’s online help for further information on how to change your cookie settings.

If your browser is using Adobe Flash Player version 10.3 or later, you can use the Adobe Flash Player Settings Manager to configure how your browser should handle Flash cookies, either globally for all websites or for specific websites, or to delete any or all such cookies. Please use these links to visit the Adobe Flash Player website for detailed instructions or to use the convenient tools that they have made available to enable you to quickly delete Flash cookies from your system.

You can block/disable third party cookies in your browser settings so that your browser accepts only first party cookies, which are those cookies belonging to the website you are currently browsing (e.g., cookies from CERAMKORE when you are on CERAMKORE’s website). You may also opt-out of CERAMKORE personalized marketing on third party websites by clicking here.


Location Information:

CERAMKORE cannot collect or use certain types of location information from GPS or proximity technologies on your mobile device if the location services on your mobile device are disabled. Mobile devices allow users to disable location services through menu options. Please consult your mobile device provider for more information.

Changes to Our Online Privacy Statement


This Online Privacy Statement or OPS may be updated from time-to-time in order to reflect changes in our online information practices. The most recent version will be available online at . We encourage you to periodically check our OPS to ensure that you are aware of the most recent version.

Please be cognizant that none of the above can be construed as business, accounting or legal advice.

We value your business and enjoy the shopping experience!

Best regards from the Ceramkore team